Medical Store Customer Service Representative

Job Description

Norco is currently seeking an individual to fill ourMedical Store Customer Service Representative position. TheMedical Store Customer Service Representative isresponsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Manage a large amount of inbound and outbound calls in a timely manner
• Follow call 'scripts' when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco's electronic system in a comprehensible way
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educates patients/clients on medical products and services
• Process customer orders and accurately input customer orders into the computer
• Perform other tasks as assigned or necessary

Qualifications

• Medical background including Respiratory Therapy and Nursing experience is a plus
• In-depth knowledge of home medical products, placement, availability and pricing
• Ability to answer billing and other customer questions or direct to proper billing personnel
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities, and manage time effectively
• Good typing and 10-key skills
• Ability to sit for extended periods of time
• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Additional Information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through GAWDA
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco