Customer Service Outfitter

Position Summary:Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.Position Responsibilities:1) Secure all firearms brought into the store with trigger locks2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers4) Greet all customers as they enter the store in a friendly and outgoing manner5) Handle customer's merchandise returns; complete refund / exchange paperwork6) Sort returns by category and return to proper area7) Sell appropriate Hunting and Fishing Licenses8) Handle and administer all incentive and reward programs9) Remains product knowledgeable10) Aware of advertised sales11) Keeps work area clean, neat and well stocked with supplies12) Follows all Company Policies and Procedures13) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:identifying and evaluating customers' needs

making product recommendations based off of this analys

promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

Education and/or ExperienceHigh School education or equivalent experienceMathematical Skills / Reasoning AbilityAbility to calculate figures such as discounts and make change to customersCommunication SkillsAbility to communicate in a friendly and professional manner to our customers and other associatesPhysical requirementsAble to lift up to 50 poundsAble to stand for extended periodsOther Knowledge, Skills and AbilitiesAbility to establish and maintain effective working relationships with Management, coworkers and customers.Ability to operate computerized Point of Sale register systemOther duties, assignments and responsibilities as needed.Cabela'sAbout Bass Pro ShopsBass Pro Shops at http://www.basspro.com/ is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s at http://www.cabelas.com/ to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group at http://www.whiterivermg.com/ , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge at http://www.bigcedar.com/ , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”