Retail Merchandise Specialist

We live by a promise to our customers that we make it easy to feel at home. We’ve made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates.

Here are some examples of the things that we are doing to make it easy to feel safe at work too.

- Reduced Hours

- Associate temperature checks before the start of every shift

- Providing our associates with public health guidance safety training recommendations and recommended supplies for use at work

- Social distancing measures ensured in workspaces and breakrooms. Guidance provided to our customers for their safety and yours.

- Protective barriers at cash registers

- All stores follow rigorous cleaning procedures recommended by the public health guidance association.

As a Merchandise Specialist, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Merchandise Specialist oversees a specialty department within their store which is known as a “Store within a store”. In this role you will be a product, service and selling expert for your area. The Merchandise Specialist has merchandising responsibility and oversees the associates who work in their area.

Key Responsibilities:

• Provide knowledge of merchandise to customers, explaining complex features and differences between merchandise and providing purchasing advice to customers.
• Provides guidance to other associates in merchandise category as needed
• Is aware of trends and drives new business by engaging with customers and identifying areas of potential sales growth
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Assist customers with all heart felt events; new mover, wedding, college, etc.
• Manage the productivity of other associates within guidance of supervisor
• Execute price changes and sign changes as needed
• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval.

Education/Experience/Qualifications :

• High School diploma or equivalent
• 4-6 years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs