Member Service Representative

DescriptionOfficeTeam has an excellent career opportunity for an articulate, highly-skilled Member Service Representative. You will work with members to meet financial service needs through processing transactions and suggesting new products or services. You will be responsible for delivering the highest level customer service, accurate and efficient processing of member transactions. This Member Service Representative job is long-term temporary-to-full-time, and located in Oakland, California.Responsibilities:MEMBER SERVICINGInitiate and lead conversations to identify and assess member needs.

Maintain and enhance member account relationships by providing excellent member service.

Process share deposit payments, loan payments, manual payrolls, and account transfers.

Disburse cash and check withdrawals.

Complete member transactions accurately and timely within prescribed limits and guidelines, or seek approval for exceptions.

Open new membership accounts and assess for accuracy and compliance

Research and address member inquiries about credit union services and accounts.

Perform account maintenance as authorized.

Promote credit union products and services.

Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed.

Achieve individual and branch growth goals.

Identify solutions in support of member needs.

Observe all security/internal controls, and be proactive in protecting the credit union by identifying fraudulent or forged documentation and/or activity.

Serves as back up to MSR II responsibilities, when needed.

CASH HANDLING AND BALANCINGOpen, close and balance their own cash drawer daily.

Maintain drawer cash levels within prescribed amounts.

Post and Log night, ATM and mail deposits. (Part of dual-control team.)

Adhere to general regulatory procedures including requirements of the Bank Secrecy Act and Anti Money Laundering rules

Accurate balancing within established time frames.

OTHERAssist with branch self-assessments as may be assigned.

Participate in branch business development and outreach activities.

May respond to electronic requests submitted by members and/or perform outbound calls to members in a professional prompt, efficient and accurate manner.

May be called up to assist with translation, if needed.

Perform other duties and projects as assigned.

RequirementsCash Handling Experience AND Strong Customer Service

Spanish is a plus

Very attentive to detail

Very comfortable working in a fast-paced environment and with many people

Superior computer and analytical skills, leveraging skills to provide valuable insight

Strong verbal and written communication skills

Positive attitude and able to maintain composure during fast-paced day

If you think you have what it takes to exceed expectations in this role, e-mail your resume in a word document directly to Nhi.Nguyen@officeteam.com to be considered!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).Salary: $15.20 - $17.60 / HourlyLocation: Oakland, CADate Posted: December 17, 2020Employment Type: Temp to HireJob Reference: 00340-0011649963Staffing Area: Office u0026 Administrative