23 Dec
Support Engineer
California, Folsom , 95630 Folsom USA

Vacancy expired!

job summary:Our client has a contract-to-hire opportunity for a

Support Engineer 1 in the Sacramento area.

PurposeUnder general supervision of the IT Services Supervisor, the IT Support Engineer I is a key role in delivering and maintaining our fully managed IT Services suite of products. This position provides our customers and internal team with second level support, administrates our managed and hosted product platforms and performs projects in the field. IT Support Engineers are an essential component of our company brand to deliver world class IT service support.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Specific Qualifications/Experience
  • Must be effective performing project work, have awareness of all project elements, follow work plan and maintain focus to completion.
  • Strong communication skills, including the ability to translate technical information into layman's terms.
  • Ability to correctly determine proper course of action by identifying appropriate resource, process or escalation needed for safe and efficient resolution to any client issue
  • Ability to adapt and accept challenges in a fast paced, dynamic environment
  • Demonstrated written and verbal two-way communication skills
  • Strong commitment to providing quality service
  • Excellent and reliable attendance record
  • Experience creating and documenting process
  • Experience with information management
  • Strong interpersonal skills
  • Possess a positive attitude and be able to fit in well within a strong team
  • Ability to successfully prioritize service issues based on multiple competing objectives
  • Willingness and commitment to ongoing learning and development

Education/ExperienceRelevant College, trade-school or certification program required.
  • Four to Six (4-6) years of experience in Tech Support, IT Administration roles or similar preferred
  • Any equivalent combination of education and experience
  • Microsoft MCP certification or higher preferred

Necessary knowledge, skills, and abilities
  • Knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email
  • Demonstrated experience and understanding working with windows networked computers, printers, scanners, and copiers
  • Experience in supporting and administrating all modern Microsoft platforms
  • Minimum 4-6 years PC repair/support experience in a professional or educational setting
  • Must be proficient and fluent in the English language
  • Must have the ability to regularly communicate in a manner that is respectful, professional and collaborative
  • Self-motivated, proactive and goal-oriented personality that strives for excellence
  • Ability to successfully execute many tasks simultaneously
  • Remain patient with users who may be confused or frustrated and unable to provide clear information
  • Ability to perform well under pressure within an environment with constantly changing priorities
location: Folsom, Californiajob type: Contractsalary: $29 - 35 per hourwork hours: 8am to 5pmeducation: No Degree Required responsibilities:
  • Configure and deploy servers, routers, switches, firewalls, phones.
  • Server maintenance and repair including hardware diagnosis
  • Implementation of customer server and network refresh projects
  • Development of detailed work plans for approved partner/customer projects
  • Provide technical escalation support to team to resolve user PC, email, internet, server and LAN access problems
  • Provide support to Level 1 staff for set up of new computers and user accounts
  • Work directly with vendor support, working through diagnostics and implementing the solution
  • Resolves network performance issues by troubleshooting network problems and escalating within team and/or to vendor.
  • Troubleshoot and become familiar with various types of client/industry specific software
  • Provide support for windows domain model and user profile related issues
  • Maintain and monitor distributed backup systems
  • Ensure the confidentiality, security and data integrity of client information at all times
  • Provide efficient and timely resolutions to customer support cases
  • Ability to prioritize service tickets by urgency
  • Ability to accurately track time and services performed during the course of the day
  • Respond to on call pager as part of team pager rotation
  • Maintain productivity levels in relation to peer group
  • Updates job knowledge by participating in educational opportunities.
  • Analyze and isolate issues.
  • Maintain integrity of the network, server deployment, and security.
  • Willingness to work overtime, afterhours, and weekends as required by the task or project at hand
  • Additional duties as required
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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