23 Dec
Service Desk Analyst
Iowa, Westdesmoines , 50266 Westdesmoines USA

Vacancy expired!

job summary:

  • Receiving support requests via phone calls
  • Opening support tickets within the ServiceNow ticketing system
  • Documenting issues
  • Completing required support work
  • Updating and closing out ticket work
  • Perform Password Resets on multiple systems and hosts
  • Supports Enterprise Wireless Operations
  • Provide first and second level support for remote user laptops
  • Provide support for company VPN/Remote solution.
  • Prioritize and escalate issues to other management/staff
  • Communicate, and/or Escalate to 2nd Level Support Teams, if needed
  • Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
  • Reset client passwords according to information security guidelines.
location: West Des Moines, Iowajob type: Contractsalary: $18 - 22 per hourwork hours: 8am to 4pmeducation: No Degree Required responsibilities:
  • Receiving support requests via phone calls
  • Opening support tickets within the ServiceNow ticketing system
  • Documenting issues
  • Completing required support work
  • Updating and closing out ticket work
  • Perform Password Resets on multiple systems and hosts
  • Supports Enterprise Wireless Operations
  • Provide first and second level support for remote user laptops
  • Provide support for company VPN/Remote solution.
  • Prioritize and escalate issues to other management/staff
  • Communicate, and/or Escalate to 2nd Level Support Teams, if needed
  • Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
  • Reset client passwords according to information security guidelines.
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: No Degree Required
skills:
  • Desktop Support
  • help desk
  • service desk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!


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