23 Dec
Installation Coordinator (POS Analysts)
Maryland, Gaithersburg , 20878 Gaithersburg USA

job summary:Installation Coordinator will perform the following tasks: help manage, direct, and lead installations or alterations of CARTS R/M point of sale (POS) equipment to the client. This person directs multi-functional teams in a fast-moving, complex environment. Must possess an in-depth working knowledge of point of sale equipment (knowledge of Toshiba 4690 operating system, ACE application, and NCR S/W a plus); must be able to install, configure, and troubleshoot both hardware and software related to POS equipment. Must be a customer focused person who is self-motivated, friendly and is able to solve client issues in an efficient and effective manner. location: Gaithersburg, Marylandjob type: Contractsalary: $28 - 32 per hourwork hours: 9am to 6pmeducation: Bachelors responsibilities:Possess at least 10 years of POS equipment installation and configuration experience Knowledge of Toshiba 4690 operating system and ACE supermarket application Knowledge of NCR POS equipment H/W and S/W Manage multi-functional teams in a stressful and fast-moving environment Be able to think on your feet and troubleshoot at a moment's notice Have excellent written and communication skills Be able to be client facing and interact with client Meet and exceed quality and customer satisfaction goals to ensure high customer satisfaction Delegate team tasks Resolve operations problems quickly using appropriate procedures and follow up Promote and support related products and services Provide feedback and suggestions to the staffing strategy, in line with performance goals Handle customer escalations from Employee Partners Meet client reporting requirements Conduct regular Team Meetings to discuss internal and client-related updates and concernsThe essential functions of this role include:

  • working up to 10 hrs of overtime per week
  • working weekends
  • Experience level: Manager
  • Minimum 10 years of experience
  • Education: Bachelors
  • POS (10 years of experience is required)
  • Toshiba 4690
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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