23 Dec
Field Services Technician
Maryland, Patuxentriver , 20619 Patuxentriver USA

Must have Active Secret Clearance in order to be considered.

Job Overview: The main function of a field service technician is to install, maintain, and repair products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

Job Responsibilities:
  • Installs, upgrades, and removes products ensuring coordinative engineering field change.
  • Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
  • Completes system programming and optimization as part of the installation process.
  • Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
  • Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Travels frequently to customer sites in performance of duties.
  • The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
  • The employee must lift and/or move up to 50 pounds.
  • Update knowledge and skills to keep up with rapid advancements in computer technology.
  • Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
  • Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
  • Analyze user needs and recommend appropriate hardware.

Required Skills:
  • High School Diploma or General Equivalency Diploma (GED).
  • 2+ years of experience in customer service or related experience.
  • A+ce Certification (could accept Network+, Security+ or CISSP)
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
  • Strong ability to work independently and manage one's time.
  • Strong mentoring skills necessary to provide support and constructive performance feedback.
  • Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
  • Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

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