IT Production Support contractors - Boothwyn, PA. 100% Remote to Start (Remote/Onsite Job Must be open to both) Contract duration 3-6 mos. Mode of interview phone / web Work Location Boothwyn, Pa (Should be Local Ideally) Minimum Experience 5-7 years Key Skills - Active Directory, Microsoft SCCM and Action Point
- I have a need for 3 IT Production Support contractors. Here are the details for the roles; must be familiar with Active Directory, Microsoft SCCM and Action Point.
- Additional support is necessary to provide system support for regionalization, growth projects, and newly released Systems. Vendors such as KPMG have rolled leaving a support gap on these recently released system and the team has seen increases in ticket volumes from 700 to 1400 tickets per month. New projects are slated to add 4 additional products in the coming year and we anticipate continued volume growth in support systems even as the newly released systems mature (up to another 50% volume increase). Resources are planned to be to allocated to the following CFDs: Digital Platform, Digital Communities, ERP, SPX, CRM, MECs, Digital Learning Solutions, Core Services, ATP. Provide support of applications and integrations associated with Production enterprise systems, both customer and employee systems. Work as part of part of CFD teams to ensure health and safety of stability of systems in order to increase customer satisfaction. Strong analytical skills, technical skills up to tier 3, ability to troubleshoot and provide guidance for business and technical teams.