23 Dec
Technical Support Analyst / Administrator - Tier 2
Pennsylvania, Exton , 19341 Exton USA

Our client in Exton, PA is looking for a Tier 2 Technical Support Analyst to join their team. This is a permanent role by way of contract to hire. This role will be remote during Covid but will occationally need to come into the office so they must be close enough if needed.

Position Description:
  • Desktop troubleshooting
  • Basic Networking
  • Working directly with the network engineering group
  • Serve as IT contact for multiple clients - taking calls/tickets from the customers clients
  • Phone/email support
  • Deskside support - traveling locally to client locations if necessary (10%)

Required Skills:
  • 3+ years of Service Desk Analyst experience
  • Tier 1 and/or Tier 2 technical support experience
  • Network experience - firewalls, switches
  • Windows 10 operating experience
  • Microsoft 365 Admin experience - certification is a bonus
  • Active Directory Admin experience/knowledge
  • Troubleshooting Windows 10, iOS, MacOS, and Android devices
  • Able to use basic features of Microsoft Office
  • Excellent customer service
  • DHCP (Dynamic Host Configuration Protocol)
  • Valid Drivers License
Find Us on Facebook!Follow Us on Twitter!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.We look forward to working with you.Beacon Hill. Employing the Future


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