23 Dec
Remote Desktop Support
Nebraska, Omaha / council bluffs , 68102 Omaha / council bluffs USA

job summary:Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply to any of our open roles. location: Omaha, Nebraskajob type: Contractsalary: $28 - 48 per hourwork hours: 8am to 4pmeducation: Associates responsibilities:ResponsibilitiesPerform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.Provide case status updates to management and end-users in a timely mannerSupport and maintain effective relationships with usersDevelop, document, and implement standard operating procedures and remote customer service guidelinesProvide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WANSupport end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train)Tailor communication appropriately to the audience across all levels of the company from senior executives to business leaders to technical IT professionals to operations support personnel.Proven experience providing exceptional customer service in a remote capacityExcellent written and verbal communication skillsMust have knowledge of current business-class desktop/laptop hardware and related equipmentExperience with mobile devices (iOS)Automation experience is a plus (PowerShell, Chef, Puppet)Experience with collaboration toolsMust thrive in a collaborative work environment and have the ability to work effectively with limited supervisionMust have excellent time management skills and the ability to handle multiple tasks relating to multiple initiatives at any given timeExperience supporting a mobile workforceExperience supporting Windows 10 and Office 2016Ability to bring innovation and creative thinking to the positionTechnical skills that include Windows and Mac, VPN and networking, VDI, mobile devices and MS office.Customer service skills that include empathy and drive to provide industry leading support.Ability to listen and visualize to troubleshoot/resolve issues.Self-driven and able to work both independently and as part of a team. Must work central Time zone qualifications:

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Associates
skills:
  • Desktop Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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