23 Dec
Technical Consultant (EOI)
Maryland, Baltimore , 21240 Baltimore USA

nullEOI Technical ConsultantFunction: Services and Solution DeliveryIn this role, you have the opportunity to :Work directly with customers and Philips in-market resources to design and perform successful solution and services delivery leveraging Philips Enterprise Operational Informatics (EOI) PerformanceBridge technologies.The Philips PerformanceBridge solution includes state of the art analytics technologies that help clinical customers improve the quality and efficiency of their operations while reducing operating costs.You are responsible for:Implementation of PerformanceBridge analytics platform and applications in highly complex customer environments.

Contribution to training materials and ongoing training of market resources throughout the world in markets where PerformanceBridge is officially launched.

Providing important feedback from customer implementation experiences to R&D and product marketing leadership teams to recommend technology solutions that reduce implementation time and improve customer experience.

Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration, andtesting.

Providing technical support to sales teams as needed to facilitate optimal solution design

Providing direct Level 3 engineering support to Philips North America and global markets.

Execute activities as described in the Philips Excellence ProcessFramework

Drives continuous improvements of our implementation methodologyand service offerings based on customerfeedback

Requires regular travel in the field with global customers (as much as 30% travel, including internationally).

You are a part of :A high-performance team of analytics and industry experts driving next-level analytics solutions and services for our customers. The EOI team has a strong culture of customer advocacy, technical excellence, and industry thought leaders to create and implement state-of-the-art technologies that drive our customers' transformational change.To succeed in this role, you should have the following skills and experience :Experience with object-oriented programming and data manipulation (Python and/or Ruby required)

Experience with health care industry-specific information technologies including HL-7, DICOM image, and file transfer formats is preferred.

Experience with implementation and support of Linux operating systems, including systems administration and scripting experience. Linux System Administration certification or equivalent is required.

Experience providing world-class service delivery in always-on, high availability system delivery environments.

Attention to detail and a strong eye for quality.

Experience functioning as part of a high-performance team.

Focus on Implementation:

Familiar with the Radiology Workflow

§Understanding of basic scheduled workflow§Applicable HL7 transactions§DICOMExcellent customer service and support skills.

Experience in data science or data quality analysis working with both clinical and operational end user input.

Focus on Support:

Focused listening skills to understand nature of customer problem.

Familiarity with PerformanceBridge application help manuals.

Ability to help customers resolve problems leveraging available materials.

Understanding of Philips ticketing systems (OneEMS, ServiceMax).

Hard SkillsUbuntu/Linux System Administration - Required

User management

Disk Volume management

Network configuration

Mail setup

Crontab configuration

Vi/Nano/etc

Bash scripting

Services management

Troubleshooting

Ansible

Docker

PostgreSQL - Required

oable to write select/insert/update statementsGit- Required

Standard pull/checkout/commit/push workflow

Clojure - Preferred

Getting data elements for later transformations

Ruby - Required

String manipulation

If, loops, and case statements

Creating functions

Datetime functions

Python - Required

String manipulation

If, loops, etc

Creating functions

Datetime functions

Radiology Workflow - Preferred

Understanding of basic scheduled workflow

Familiar with HL7

Familiar with Dicom

Position in the organizationThis position reports to the Global Fulfillment Service Leader for Enterprise Operational Informatics (EOI)In return, we offer youWe offer you the chance to help our customers improve their quality and efficiency and reduce their costs through our PerformanceBridge analytics solutions. At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran#LI-PH1


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