Desktop Support Analyst

Responsible for level one technology support in a global support services inbound call center environment. This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools. Key Responsibilities Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's) Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service Key Skills and Experience Excellent written and verbal communication skills Detailed oriented Minimal issues with attendance/tardiness Desired experience in Microsoft Office application suite 1-2 years experience desired in information technology, but not required (In-house training will be conducted) 1-3 years experience desired in Customer Service, preferred Experience in a call center environment Qualification Rating Qualification Rating