29 Dec
Senior Lead User Experience Researcher
Vacancy expired!
job summary:The Senior Lead UX Researcher will partner with Interaction Designers, Visual Designers, Product Owners, Developers and Marketers across the company to provide data-driven research that advocates for excellence in customer experience.The Senior Lead UX Researcher will achieve this by independently strategizing, designing, executing, analyzing, and presenting research studies. Methods employed will include A/B testing, qualitative and quantitative surveying, data analysis, moderated and unmoderated usability testing, interviews and more.
Responsibilities:- Independently create research strategy based on project goals
- Select the best research methods based on project strategy and goals
- Create test plans based on research strategy and selected medium
- Implement and execute research strategies in different research tools such as Survey Monkey and UserTesting.com
- Quickly and efficiently analyze research data to provide and communicate impactful research insights
- Effectively present and communicate actionable findings to stakeholders of varying backgrounds to drive positive change
- Propose new research projects based on insights derived from prior / existing projects
- Propose new research tools to help continue to grow the team's skill set and value
- 7+ years of user experience research
- Demonstrated knowledge and experience with strategizing, implementing, executing, analyzing, and presenting qualitative and quantitative research
- Ability to execute and complete projects quicky and efficiently
- strong ability to sift through the data and uncover valuable findings and insights
- strong listening, analytical, and organizational skills with the ability to communicate and present research findings clearly to various audiences and levels of the organization
- Self-starter, highly organized with great attention to detail
- Relentless curiosity about customers and their behaviors
- Passion for great design
- strong statistical background
- Design best practice knowledge
- Degree or in-depth course work in UX Research, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field.
- Experience in the Telecommunications Industry
- Work efficiently and effectively with a variety of teams to explain research methods, help them understand research techniques and get project documentation approved quickly
- Relentlessly advocate for the customer
- Advocate internally for projects to be designed and executed based on data-driven customer research
- Contribute ideas to improve research team process, structure, output and overall value to the company
- Review and provide feedback on research from other researchers, as needed
- Work with outside vendors, as needed, to execute and complete research
- Train team, interns and junior research staff, as needed, on different aspects of the research process
- Experience level:
- Education: Bachelors
- Ux
Vacancy expired!