31 Dec
Client Support Specialist
Vacancy expired!
Job Description
We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.Salary range: $44000 - $52000 per year.Responsibilities:- Receive and resolve, within established guidelines, customer issues, questions and concerns.
- Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
- Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
- Download, distribute, and answer all customer questions received via email.
- Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
- Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
- Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
- Perform other duties and responsibilities as required or requested by management.
Qualifications
- Degree or equivalent preferred.
- Previous customer service experience preferred.
- Effective communication, ask clarifying questions, and offer simple explanations to complex problems.
- Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.
- Ability to work independently.
- Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.
- Solid writing skills with an ability to write clearly and concisely.
- Ability to multitask and follow assignments to completion with attention to detail and accuracy.
Additional Information
- All your information will be kept confidential according to EEO guidelines.
- This role is not remote
Vacancy expired!