31 Dec
Client Support Specialist
Georgia, Marietta , 30006 Marietta USA

Vacancy expired!

Job Description

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with

our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.

Salary range: $44000 - $52000 per year.

Responsibilities:

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Download, distribute, and answer all customer questions received via email.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

  • Perform other duties and responsibilities as required or requested by management.

Qualifications

  • Degree or equivalent preferred.

  • Previous customer service experience preferred.

  • Effective communication, ask clarifying questions, and offer simple explanations to complex problems.

  • Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.

  • Ability to work independently.

  • Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.

  • Solid writing skills with an ability to write clearly and concisely.

  • Ability to multitask and follow assignments to completion with attention to detail and accuracy.

Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • This role is not remote

Vacancy expired!


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