Customer Success Account Manager

Job Description

What You’ll Do:

• Manage several hundred active customers through email and phone support

• Educate and consult to demonstrate how to use Twitter’s advertising products, best practices, how to develop effective campaigns.

• Leverage client relationships, proactive recommendations and product knowledge to retain and grow revenue within your accounts

• Maintain ownership and comprehensive knowledge of your accounts and opportunities

• Identify proactive opportunities within your account set to provide suggestions that will increase customer satisfaction and revenue

• Regularly communicate our business priorities to drive ongoing, meaningful conversations

• Execute, optimize, and analyze advertising programs using internal tools and dashboards.

• Troubleshoot and resolve issues in a timely and productive manner, identifying and implementing process improvements

• Staying on top of the latest trends, product updates, industry/regional updates to proactively share with your clients

• Mentor and onboard new team members

• Collaborate cross-functionally across the SSA team to improve entire customer life cycle

Qualifications

Qualifications:

• Excellent verbal and written communication in English and comfortable with online communication tools

• Ability to work quickly and accurately in a fast-paced, deadline driven environment

• Highly self-motivated and well-organized

• Detail-oriented, focused, motivated, able to adapt to an ever-changing environment

• Ability to multi-task, prioritize among many demands and work with minimal supervision

• Exceptionally resourceful; fearless in mining available knowledge bases to find answers

• Data driven, technical, proactive and curious

• Innovative in coming up with new ideas and new ways to put them to action

• Takes initiative and follows through on tasks, projects, and feedback.

• First to try new things and provide actionable feedback

• Solution-forward and ability to think several steps ahead

• A passion for technology and problem solving

• 1-2 years of sales or customer facing experience

• Experience using Salesforce CRM tool preferred

• Experience working in a customer/client-facing environment preferred

• Experience with online advertising, analytics and social media preferred

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.