03 Jan
inbound Customer Service
Missouri, Capegirardeau , 63701 Capegirardeau USA

Vacancy expired!

Job Description

Responsibilities

  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our clients products and services.

Qualifications

Qualifications

  • Experience in customer service experience in a transaction-based environment such as a call center or retail location,
  • Demonstrating ability to be empathetic and compassionate is preferred.
  • Must have ability to work independently and in a team environment.
  • Problem solving skills.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.

Additional Information

People who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers

Vacancy expired!


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