Housekeeping Manager

Job Description

The

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Housekeeping Responsibilities:

• Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial goals.
• Recommends and implements strategies to maximize revenues and control costs.
• Responsible for the daily operation of the department; Ensures the department is adequately staffed, stocked, and operational during business hours.
• Ensures facility is attractive and clean for guests including rooms, public areas, offices, and supply closets.
• Responsible for maintaining high satisfaction scores.
• Thoroughly inspects rooms for cleanliness; Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.
• Coordinates linen handling.
• Performs housekeeping duties as needed.
• Identifies and works with management to resolve departmental problems and potential problems.
• Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
• Acts in a professional manner; leads by example.
• Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.

Customer Service:

• Provides and ensures all guests receive excellent customer service.
• Responds to customer complaints in a professional manner.

Communication Responsibilities:

• Effectively communicates department and position-specific expectations to department employees.
• Ensures the Front Desk is kept up to date on the status of each room.
• Communicates and collaborates with other departments and managers and attends staff meetings to provide departmental updates and communicate problems and potential problems.
• Provides room maintenance histories and determines capital improvement requests.

Supervisory Responsibilities:

• Responsible for supervising Housekeeping employees, creating staff work schedules, and training department employees in department standards, security procedures, inventory operations, and safe work methods.
• Coaches staff members on developing and improving skills.
• Enforces department standards and employee expectations; Performs progressive discipline, coaches, and retrains department employees as required.
• Follows and enforces company policies including uniform and grooming standards.
• Verifies payroll hours for all department personal.
• Completes detailed and timely performance evaluations.
• Ensures that Environmental, Health, and Safety Programs are strictly followed.

Additional Responsibilities:

• Knows and enforces all company Programs and policies, including Environmental, Health, Compliance, and Safety Management Programs and policies.
• Assists in other departments as needed.
• Other duties as assigned.

Qualifications

• A valid Driver’s License may be Required.
• Able to read, write and understand English and follow cleaning and other instructions, complete checklists and communicate with guests.
• Knowledge of proper use of cleaning chemicals, supplies and cleaning procedures and techniques.
• Self-motivated and appropriate time management skills to complete tasks on time with little or no supervision.
• Attention to detail and cleaning standards.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Must be able to climb stairs frequently.
• Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
• Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
• Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
• Ability to lift and carry up to 50 pounds occasionally.
• Must be able to operate a computer.
• Must be able to safely operate a motor vehicle as required.
• The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.

• High School Diploma, GED, or equivalent and 4 years of domestic or commercial housekeeping or related work experience, or equivalent combination of work experience and education required.
• Previous Supervisory and/or Management work experience preferred, particularly in housekeeping.
• Previous experience with Opera or similar reservation management system preferred.
• Prior work experience with, and knowledge of, cleaning chemicals and supplies.

Additional Information