04 Jan
Gift Shop Supervisor
Arizona, Northrim , 86052 Northrim USA

Vacancy expired!

Job Description

The Gift Shop Supervisor is responsible for facilitating the smooth and efficient operation of the Gift Shop including the control, coordination, ordering, receipt, display and sales of retail merchandise.

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

  • Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.
  • Provides and ensures all guests receive excellent customer service.
  • Uses knowledge of Gift Shop merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.
  • Responds to customer complaints in a professional manner.
  • Assists with completion of schedules and ensures employees are properly trained.
  • Ensures cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.
  • Ensures proper opening, closing, and security procedures are followed.
  • Assists Department employees with discounts, returns, and other transaction issues.
  • Orders, receives, and displays merchandise from warehouse and designated vendors; keeps accurate records of ordering, receiving, and inventories.
  • Ensures any grocery items are properly rotated and meet or exceed sanitation and health standards and guidelines.
  • Ensures the Gift Shop related facilities remain clean, organized, and stocked.
  • Follows and enforces company policies including uniform and grooming standards.
  • Performs deep cleaning projects as assigned.
  • Knows and follows all company, Environmental, Health, and Safety Management Programs.
  • Works extra shifts and hours as required.
  • Assists in other departments as needed.
  • Other duties as assigned.

Qualifications

  • A valid Driver’s License is preferred.
  • Ability to read, write, speak and understand English.
  • Excellent communication and customer service skills.
  • Ability to act professionally in fast-paced and stressful situations.
  • Ability to work with little supervision.
  • Proper and accurate money handling and cash counting skills.
  • Knowledge of the surrounding area.
  • Extensive knowledge of product information.
  • Skill in inventory control and awareness of shoplifters.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

  • Must be able to understand normal conversation and accurately communicate information.
  • Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
  • Ability to climb stairs occasionally.
  • Ability to twist, turn, push, pull, finger, grasp, and reach down, forward and overhead repetitively; Stoop, squat, kneel, and crouch occasionally.
  • Ability to operate a telephone and a computer.
  • Ability to remain seated for extended periods of time.
  • Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
  • Manual dexterity to grasp and handle cash, coins, paper, phones, etc.
  • Ability to lift and carry up to 50 pounds occasionally.

EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

  • 2 years of college education in a related field, or 2 years of retail operations, customer service, or related work experience, or equivalent combination of work experience and education required.
  • Associates Degree in a related field highly preferred.
  • Six months prior work experience operating a cash register, credit card machine and/or POS system required.
  • Previous retail supervision experience preferred.

Additional Information

Grand Canyon North Rim, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, or any other characteristic protected by federal, state or local laws.

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