Operations Consultant

Job Description:Supports the servicing of mortgage loans. Supervises the execution of transactions and responses to customer, investor, or 3rd party related inquires. First level of management, supervising day to day activities of a team of 2-20 Servicing associates. Has an in-depth understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm. Work responsibilities are similar to Mortgage Servicing Team Manager (OK305) but typically oversees a more complex work function such as end to end Pod/Performance teams, Asset Manager teams, Investor Reporting teams, etc. Team Manager II does not have Team Manager direct reports. Typically will have more than 5-7 years experience with a working knowledge of the mortgage business with 1-3 years as manager

• Candidate should have deep working knowledge of the Mortgage Servicing Platform including Passport with at least 2-5 years experience.
• Candidate will be required to analyze a variety of payment transactions and processes and will be integrated into the Borrower Cash Operations to manage and drive improvement.
• Candidate will be comfortable analyzing data to build solutions and enhancements within a Team framework.

• Minimum 3 years leadership experience
• Minimum 2-5 years MSP experience, specifically working knowledge of Passport
• Strong analytical skills
• Strong Excel Skills
• Strong Organization Skills