05 Jan
Desktop Support Analyst-Full Time-Direct Client-Jacksonville,Florida
Vacancy expired!
Greetings from Accion LabsWe are seeking candidates for the following opportunity with one of our direct clients.
Job Title: Desktop Support Analyst II Job Type: Full TimeLocation :Jacksonville , FloridaJob Description:Provides on-going phone remote support for computer hardware problems, software issues and connectivity issuesParticipates in technology projects and implementationCompletes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware Responsible for managing the Help Desk ticketing system, and generating reportsMonitors the Executive Service Desk Phone Queue and resolves Executive issues.Responsible for updating company directory information in IT systems (Phone/Email )Works independently or as a team member on new applications, processes or projectsProvide the best possible support for customers to reduce end user downtimeParticipate in monthly and quarterly user access reviews. All other duties as assigned. Minimum Qualification: High School Diploma or equivalent requiredAssociates degree with additional one year of experience in computer science, information technology, or equivalent experience preferredA+ Certification / Fluent in Microsoft Office suitsAbility to analyze and document system requirements of all departments within the company. Training skills to educate and encourage users of systems in the acceptance and promotion of system useAbility to communicate effectively both orally and in writing, in person and by telephone. Ability to deliver training to end users, whose technical skills may range from beginner to expertCapability for immediate self-education in use of new systems, software applications, and programming languagesBasic understanding of Citrix environmentsBasic understanding of Active DirectoryBasic understanding of VOIP systemsWorking knowledge of microcomputer hardware and software, programming languages, and interfacing between the programs and systemsA working knowledge of home networking, high-speed access, VPN support and wireless routersStrong customer service skills and technical phone support experienceAn understanding of the impact of technology on remotely located end usersKnowledge of mobile technologies such as Apple mobile devicesRegards, Abhishek V, Sr.consultant (Recruiting)D: Abhishekdotvinjamuriataccionlabs.comVacancy expired!