Food Service Team Member

Job Description

The

• Greets and assists guests in a friendly and professional manner; Takes guest orders and accurately enters them into the POS system
• Accurately processes credit card and cash transactions; Maintains a balanced register
• Delivers food and drink orders to guest tables
• Busses and resets dining room tables; Washes dishes, utensils and other restaurant items
• Completes opening and closing duties, maintains proper stock levels for retail and guest-self-service items, maintains clean counter and dining areas, and ensures completion of other day-to-day operational needs
• Answers phone as necessary
• Assists with preparation and cooking of food items as required; Follows proper food production, portion control, and quality control procedures
• Balances register as required
• Completes inventory, cleaning, and other logs
• Knows and follows all company, Environmental, Health, and Safety Management Programs and policies
• Responsible for reporting any observed unsafe, suspicious, or unlawful actions to management
• Works extra shifts and hours as required
• Assists in other departments as needed
• Other duties as assigned

Qualifications

• Ability to read, write, and speak English
• Ability to learn and explain products and items, other operational areas, and the surrounding area
• Strong math and cash handling skills
• Strong organizational skills and attention to detail
• Excellent customer service skills; A friendly and professional demeanor
• Ability to provide high quality food items in a timely manner
• Ability to work in a high-volume and fast-paced work environment
• Knowledge of proper use of cleaning chemicals and personal protective equipment
• Knowledge of proper food handling, food storage, and sanitation procedures
• Proper food handling or equivalent certification or ability to obtain upon hire.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to twist, turn, push, pull, and reach down, forward and overhead repetitively; Kneel, squat, stoop and crouch frequently.
• Manual dexterity to grasp and handle cash, coins, paper, phones, etc.
• Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
• Ability to lift and carry up to 40 pounds daily.
• Able to work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).

• High School Diploma, GED, or equivalent, or previous hospitality or related work experience preferred.
• Cash handling experience preferred
• 1-year customer service experience preferred
• Knowledge of sanitary and safe food handling helpful
• Restaurant/café and POS software experience a plus

Additional Information