Food Service Supervisor

Job Description

The

• Greets and assists guests in a friendly and professional manner; Takes guest orders and accurately enters them into the POS system.
• Accurately processes credit card and cash transactions; Maintains a balanced register.
• Prepares and cooks food items; Follows proper food production, portion control, and quality control procedures.
• Resolves customer complaints and personnel issues in a professional manner.
• Delivers food and drink orders to guest tables.
• Busses and resets dining room tables; Washes dishes, utensils and other restaurant items.
• Completes opening and closing duties, maintains proper stock levels for retail and guest-self-service items, maintains clean counter and dining areas, and ensures completion of other day-to-day operational needs.
• Assists with the training, supervision, and scheduling of restaurant staff.
• Ensure all staff are trained in and follow all personal safety, food safety and hygiene policies.
• Accurately balance daily receipts and count out bank and deposits.
• Assists with processing guest transactions, divides tips, runs daily reports, makes timecard corrections, etc.
• Answers phone as necessary.
• Works extra shifts, and hours as required.
• May be responsible for balancing register.
• Completes inventory, cleaning, and other logs.
• Knows and follows all company, Environmental, Health, and Safety Management Programs.
• Responsible for reporting any observed unsafe, suspicious, or unlawful actions to management.
• Works extra shifts and hours as required.
• Assists in other departments as needed.
• Other duties as assigned.

Qualifications

• A valid Driver’s License is preferred.
• Ability to read, write, and speak English.
• Ability to learn and explain products and items, other operational areas, and the surrounding area.
• Strong math and cash handling skills.
• Strong organizational skills and attention to detail.
• Excellent customer service skills; A friendly and professional demeanor.
• Ability to provide high quality food items in a timely manner.
• Ability to work in a high-volume and fast-paced work environment.
• Knowledge of proper use of cleaning chemicals and personal protective equipment.
• Knowledge of proper food handling, food storage, and sanitation procedures
• Proper food handling or equivalent certification or ability to obtain upon hire.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to twist, turn, push, pull, and reach down, forward and overhead repetitively; Kneel, squat, stoop and crouch frequently.
• Manual dexterity to grasp and handle cash, coins, paper, phones, etc.
• Must be able to use general cleaning supplies; Grasp, lift, push, pull and use cleaning equipment.
• Ability to lift and carry up to 40 pounds daily.
• Able to work in hot areas of kitchen (around dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers).

• High School Diploma, GED, or equivalent and 1 year of related work experience, or equivalent combination of work experience and education required.
• Supervisory experience preferred
• Cash handling experience preferred
• 1-year customer service experience preferred
• Knowledge of sanitary and safe food handling helpful
• Restaurant/café and POS software experience a plus

Additional Information