Deli Manager

Job Description

Departmental Responsibilities:

• Responsible for the daily operation of the department; Ensures the department is adequately staffed, stocked, and open for business during business hours.
• Responsible for both retail and food and beverage operations of the Deli; ensures quality of service, cleanliness of entire operation, and maintains food and labor costs and standards.
• Orders food items for adequate inventory management and ensures timely food preparation.
• Coordinates counter and register work of employees to ensure customer orders are taken, filled and served promptly, courteously and accurately.
• Oversees and assist staff to sell pre-made food items, prepare sandwiches, reheat pre-cooked food items and/or cook food to order and to provide high-quality production of food items in a timely manner in a high-volume, fast-paced working environment.
• Checks and assists staff to bus tables promptly, remove dishes, clean tables after Guest’s depart.
• Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the department.
• Acts in a professional manner; leads by example.
• Identifies and works with management to resolve departmental problems and potential problems.
• Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.

Financial Responsibilities:

• Responsible for the financial success of the department; Ensures the department complies with financial guidelines and meets or exceeds all financial and operational goals.
• Recommends and implements strategies to maximize revenues and control costs.
• Counts cash bank at open/close, accurately records all monies, makes deposits and submits cash and register/POS reports to accounting department in a timely manner.

Communication Responsibilities:

• Effectively communicates department and position-specific expectations to department employees.
• Communicates and collaborates with other departments and managers and attends staff meetings to provide departmental updates and communicate problems and potential problems.
• Develop an open two-way line of communication and foster teamwork among the staff to ensure a positive work environment, and by building employee morale through motivation.

Customer Service:

Provides and ensures all guests receive excellent customer service.

Responds to customer complaints in a professional manner.

Ensures that all guests are greeted and assisted in a professional and courteous manner; directs and assists staff as necessary to ensure a smooth workflow and excellent guest service.

Supervisory Responsibilities:

• Responsible for supervising department employees, creating staff work schedules, and training department employees in department standards, security procedures, inventory operations, and safe work methods.
• Checks each staff member out at the end of their shift and verifies that all closing duties are completed.
• Mentors and provides initial and ongoing training for all Deli staff members as needed, including knowledge of menu items, suggestive selling techniques, proper food preparation procedures, etc.).
• Oversee, and assist staff to clean and sanitize food prep, service and dining areas.
• Review and approve department timecards for accuracy and turn into HR in a timely manner.
• Enforces department standards and employee expectations; Performs progressive discipline, coaches, and retrains department employees as required.
• Follows and enforces company policies including uniform and grooming standards.
• Verifies payroll hours for all department personal.
• Completes detailed and timely performance evaluations.
• Ensures that Environmental, Health, and Safety Programs are strictly followed.

Additional Duties:

• Knows and follows all company, Environmental, Health, and Safety Management Programs and policies.
• Works extra shifts and hours throughout the department as required; Covers subordinate duties as needed.
• Assists in other departments as needed.
• Other duties as assigned.

Qualifications

• Knowledge of proper food handling, food storage, and sanitation procedures
• Proper food handling or equivalent certification or ability to obtain upon hire.
• Effective troubleshooting and problem-solving skills.
• Ability to work with guests and staff in a professional manner.
• Computer skills including MS Outlook, Word and Excel.
• Operate a cash register, POS system and credit card machine in a fast-paced, high-traffic environment.
• Excellent supervisory and management skills.
• Kitchen skills such as cooking, cleaning, serving and bussing.
• Knowledge of kitchen operations, including safe food preparation, proper menus, portion control, inventory management, etc.
• Ability to multi-task and prioritize in a fast-paced environment,
• Flexibility and courteous behavior in a fast-paced, high-traffic environment.
• Ability to delegate work.
• Excellent customer service skills.
• Proper and accurate money handling and cash counting skills.

• Must be able to understand normal conversation and accurately communicate information.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Ability to climb stairs occasionally.
• Ability to frequently balance, kneel, crouch, stoop, push, pull, turn and twist; Reach down, forward and overhead repetitively.
• Ability to lift and carry up to 40 pounds frequently.
• Ability to work in areas with temperatures greater than 90 degrees.
• Ability to use cleaning supplies.
• Ability to operate a computer.

• High School Diploma, GED, or equivalent and 2 years of snack shop, retail food and/or restaurant industry or related work experience, or equivalent combination of work experience and education required.
• Prior supervisory or management work experience required.
• Knowledge of sanitary and safe food handling required.
• Prior experience using MS Office, Word and Excel required.

Additional Information