06 Jan
E-commerce Manager
Vacancy expired!
- Serve as business owner and partner cross functionally, acting as liaison between our Vendor, Retail, Marketing, and IT teams to define, design and execute web and mobile e-commerce platform functionality with best-in-class user interface and experience for Stater Bros. Markets customers
- Create and drive the vision, strategy, roadmap and operating plan required to scale online SBM business.
- Orchestrate the SBM brand experience within the digital marketplace
- Implement programs and best practices across the business to optimize online operations
- Provide guidance and strategic direction on new capabilities required to meet e-commerce and marketing business objectives; define the solution to meet these capability needs
- Management oversite and build-out of the e-commerce business unit
- Develop and oversee e-commerce product information governance policies which insure consistency and accuracy across Stater Bros. Markets e-commerce channels, owned and affiliated
- Engineer, implement and oversee e-commerce product lifecycle business process (additions, enhancements, and deletions) which align with governance policy and quality assurance requirements for asset metadata.
- Drive initiatives and ongoing processes that optimize digital shelf for discoverability and conversion
- Maintains cross functional collaboration throughout the organization to insure all aspects of the online product experience are aligned with larger-scale priorities (ads, circulars, digital coupons, seasonal priorities, promotions, coupons, etc.)
- Develop and implement ways to improve online merchandising, promotional and content management capabilities with existing functionality
- Create site performance metrics to evaluate performance against forecast
- Manages content service providers to ensure content is being properly syndicated
- Accountable for the systems and partners that support online product information, owned and affiliated. (Promotions and price management, asset repositories, product information systems, inventory systems, etc.)
- Assists with User Acceptance and Quality Assurance testing efforts around the product experience, core site features or customer experience
- Lead and partner cross functionally to provide ideas on how to improve business processes and make day-to-day business functions more efficient
- Work closely with all service partners (internal and external) to ensure smooth daily operations for the business; act as the key point of contact for escalations and work with support teams to resolve issues in a timely manner
- Supports other projects and efforts as directed by management
- Ongoing requirements definition and support for web and mobile e-commerce solutions in partnership with Mobile Development and IT team members
- Track record of proven results in online marketing functions (search, online merchandising, content, navigation, web analytics, e-commerce taxonomy).
- Grocery Retail experience preferred
- Proven success influencing and driving results through cross-functional team efforts
- 3 to 5 years of experience in e-commerce or digital sales/marketing
- 3 to 5 years of demonstrated success as team leader responsible for employee growth, mentorship and job duty accountability
- Bachelor’s degree in Business or Marketing; MBA strongly preferred
- Technical/Professional capabilities - IRI and Nielson datasets, PIM, DAM, CMS, Analytics, Project Management and Business Analysis methodologies, Category Management principles, presentation skills, Microsoft Word/Excel/PowerPoint, as well as financial and P&L understanding
- Sound understanding of master data infrastructure, Data Governance, Data Integrity best practices and e-commerce site taxonomy
- Ability to handle a significant level of responsibility, oversee projects and work both independently and collaboratively within a team
- Superior communication, organization and prioritization skills; ability to communicate and influence at all levels and functions in order to drive partnership
- Keen attention to detail
- Change leadership/problem solving - creative problem solver who thrives when presented with a challenge
- Qualification in project management or equivalents a plus (i.e. PMI, Six Sigma, or ITIL)
Vacancy expired!