06 Jan
Commercial Financial Processing Analyst Position Available!
Michigan, Ann arbor , 48103 Ann arbor USA

Vacancy expired!

ABOUT THE TEAM

The Commercial Billing Operations Group is passionate and driven to succeed in delivering exceptional quality and service to our Consumer and Commercial wireless customers. This team’s main responsibilities include managing 70+ billing cycles, claim uploads, collections and payments of our customer base. They work closely with other divisions within Billing Operations as well as other departments at Best Buy Health Inc. including the Caring Center, Accounting and Information Systems teams.

ABOUT THE JOB

The Commercial Financial Processing Analyst ensures the timely and accurate completion of daily job functions, which includes refunding customers, posting adjustments, analyzing account balances, handling inbound telephone calls, process incoming cancellation requests and posting payments in accordance with company policies.

RESPONSIBILITIES

Process recurring check, credit card and ACH payments.

Issue/request credit adjustments and refunds to subscriber’s account as needed after approval has been secured

Process a daily deposit to ensure that our bank account is properly credited for monies received

Post subscriber payment batches and ensure the batches tie out to what was deposited, allocate payments accordingly

Sort, distribute and process incoming mail and returned mail

Place outbound and receive inbound past due calls, adhering to all regulatory and organization requirements

Collect past due balances and/or negotiate arrangements to collect balances related to past due accounts

Process incomplete and returned check payments

Provide a high level of customer service and strive for one-call resolution to the member in an efficient and empathetic manner while documenting all correspondence into the system

Process cancellation notices/requests received via fax and e-mail by entering a Q-Cancel on the subscriber’s account and ensure that any necessary stakeholders are notified as contractually required

Validate all incoming cancellations through the Sales Tool to ensure they are properly processed through the cancel process

Process incoming authorizations and service plans, following all relevant agency protocols after updating the database with the relevant information

Other duties as assigned

QUALIFICATIONS

Education: High school diploma or GED required

Certification(s): N/A

Experience:

Minimum 1 year of relevant experience in customer service required

Knowledge/Skills/Abilities:

Excellent verbal and written communication skills

Strong analytical skills, with the ability to interpret data from multiple sources to reach sound conclusions

Proficient in Microsoft Excel and Word

Personal Attributes:

Customer-focused

Ability to prioritize while exercising attention to detail and accuracy

Self-starter with an ability to thrive in a repetitive environment

Highly organized

What are you waiting for? Apply now: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=GREATCALL&cws=39&rid=3412&source=craigslist

Vacancy expired!


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