Director II Customer Care

Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.Director II Customer CareWork Location – Midland, GAResponsible for planning and development of key processes within a centralized operational unit to achieve excellent customer service. Staff is located within one site and utilizes multiple systems across the functions. Includes oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc. Primary duties may include, but are not limited to: Provides guidance on the most complex issues.

Has full managerial/staffing responsibility.

Handles significant and regular external contact with customers or agencies.

Has significant budget accountability and manages special projects.

Hires, trains, coaches, counsels and evaluates performance of direct reports.

Requires BA/BS; 9 years of professional/leadership experience; advanced strategic planning, organizational, managerial and leadership skills; or any equivalent combination of education and experience, which would provide an equivalent background. MA/MBA preferred. Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.REQNUMBER: PS43513