IT Systems Administrator

LER TechForce, an LHP affiliate, previously LHP Engineering Resources, is looking for an IT Systems Administrator to work in Metro Detroit.The IT System Administrator's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, and hands-on help.

• Field incoming requests to the Operation Services via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced Systems Analysts
• Record, track and document the Operation Services request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Install anti-virus software and ensure virus definitions are up-to-date
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Develop help sheets and FAQ lists for end users
• Help train and support users on new applications, changes, upgrades and/or recommend external training resources and co-ordinate effective training schedules.
• Both participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Formet's operations by fostering a learning environment of sharing project, business, and technical knowledge with all other team members.
• Fully utilize the departmental Helpdesk application by diligently adhering to project due dates.
• Fully understand both your own role/responsibilities and the same for all others in the department.
• Analyze, evaluate, co-ordinate, implement, manage and support the day-to-day maintenance of all IT hardware and systems as directed by your Area Leader and Senior Staff in accordance with departmental standards
• Handle the administration/setup of network accounts following departmental procedures and security protocol
• Ensure system reliability through redundancy, backups, security, anti-virus, firewall, etc.
• Responsible for documenting procedures, problems and their resolutions
• Communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flex and adapt regarding learning and understanding new technologies.
• Conduct research into systems related issues and products.
• Prioritize and execute tasks in a high-pressure environment.
• Implementing fault-tolerant networks, system fault monitoring, traffic analysis and network security.
• Perform other duties as designated.

• University Degree/College Diploma in a related computer science program with a minimum of 2 recent years of experience in a similar position OR;
• Minimum of 4 recent years of extensive hands-on experience in a similar position.
• Experience working in an automotive manufacturing environment in required.
• Strong technical background with an emphasis on the administration of operating systems and networks.

• Able to lift computers drives, monitors, and other peripherals.
• Carry a company supplied "rotating” on-call pager to provide 7x24 1st level support that could require either remote connectivity or returning to the plant.
• Able to work shift work.
• Able to be flexible in hours of work in order to meet internal/external customer requirements (scheduled and non-scheduled overtime shifts, etc.)