Network Engineer

Network Engineer Duties will include (but not limited to) assisting with administration, maintenance and support of various network and telephony technologies; including firewalls, routers, switches, IP tables, VPN, SD-WAN, Cisco Call Manager, Ring Central VoIP, Cisco wireless access points and Ubiquity wireless environments. This is a hands-on position that requires working knowledge of enterprise class infrastructure technologies.

• The Network Engineer is responsible for effective provisioning, installation, configuration, operation, and maintenance of networks, systems, hardware, software and related infrastructure.
• Configuring and managing firewalls, routers, switches, wireless access controllers, and other networking devices.
• Troubleshooting or assists team members with troubleshooting technical problems associated with network hardware, network connectivity, and Data/Voice Latency and performance
• Installing and Supporting VoIP phone systems including Cisco Call Manager and Ring Central.
• Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
• Provide Tier 3 support for escalation of Service Desk tickets.
• Must possess the ability to work well and collaborate with team members and all personnel across the organization.
• Participate in and/or manage special projects as assigned by Management.
• Other duties as required.

• BS/A degree in relevant field, unless there is significant relevant work experience
• Knowledge and understanding of data center operations and support
• Experience supporting large-scale infrastructure projects
• 3-5 years of VoIP experience
• Strong skill set in Voice technologies to include: Call Manager, Voice Mail, Ring Central, gateways, dial peers, dial plans, and IP Contact Center
• Requires in-depth knowledge of TCP/IP and communication protocols
• 3-5 years of hands on experience with firewalls, switches, routing, subnets and VLANs
• 3-5 years of hands on experience with management and monitoring of network resources
• Skilled in packet capture analysis
• Deep understanding of NAT, route maps, routing policies, and IPSEC VPN
• Aptitude and desire to learn new technologies
• Excellent communication skills
• Must possess organizational proficiencies to multitask and work in a fast-paced environment with minimum supervision
• Must be highly motivated, self-starting, and committed to achieving results and have a strong sense of ownership and follow-through to resolution
• Must have strong problem-solving skills and be able to come up with creative and flexible solutions
• Ability to describe technical information in easy-to-understand terms