IT Service Desk Analyst - 3rd Shift
Vacancy expired!
job summary:Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! We're looking for an enthusiastic Service Desk technician to join our 3rd shift team, supporting an elite brand in sports media and enterainment. location: Culver City, Californiajob type: Contractsalary: $25 - 30 per hourwork hours: 9pm to 7ameducation: Bachelors responsibilities:Provide service desk and desk side support (Level 1 and level 2) to all internal users- Position is for a 3rd shift; typically 9pm - 6am. Must be flexible; work over-night, weekend and holiday shifts.- Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.- Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment and other office equipment as required.- Use service-now (ITSM) to manage incidents and requests through the complete resolution or fulfillment life cycle- Use ServiceNow logging system to maintain projects and time reporting- Document, track, and troubleshoot incidents to agreed service standards and service levels- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, customer support follow-up, and professional interaction with other IT employees, co-workers, and outside vendors.- Develop and maintain system documentation, administrative and user guides- Conduct end-user orientation and training for new hires- Provision and administer user accounts, distribution groups, and security groups in Active Directory- Work alternative 3rd shift days and/or hours when needed in order to support 24x7 production environment.- Escalate to operations, solutions, infrastructure engineering or appropriate resolver team when assistance as needed- Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), video conferencing- Process equipment and software requests and record asset information- Hardware/ software lifecycle management- Provide VIP and executive support- Perform request fulfillment of moves & staff equipment changes at each location- Assist with regression testing of supported software through OS Patches and Upgrades- Push and install workstation and third party patches- Provide Windows OS, MAC OS, Mobile OS supportThe essential functions of this role include:
- working weekends
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
- Desktop Support
- Technical Analyst
- Active directory
- SERVICE NOW
Vacancy expired!