10 Jan
Field Support Technician
Maryland, Baltimore , 21201 Baltimore USA

Vacancy expired!

Job Profile Summary:

CAI has several Technical Support Technician roles located in the Baltimore, MD Area. We are pleased to offer a full, comprehensive benefits package.

Please note: All candidates must have ALREADY completed a State of MD Background Check including fingerprinting and be able to show it.

Duties and Responsibilities:
  • Communicates with all levels of customers
  • Installs and configures applications and other supported software packages
  • Performs basic troubleshooting and triage of computers via remote computer accessand phone
  • Resolves routine issues and problems related to hardware and software
  • Creates tickets for all problems called into the Technology Helpdesk
  • Quickly escalates issues and problems that are not resolvable as necessary
  • Assists clients with resolving device related issues via telephone support
  • Helps determine technical needs of supported systems
  • Participates as team member on projects
  • Records activities in the service desk software system

Qualifications:
  • Please note: All candidates must have ALREADY completed a State of MD Background Check including fingerprinting and be able to show it.
  • Possession of a high school diploma or an appropriate equivalent, plus one year ofexperience in an inbound call center environment
  • Two years installing, configuring, maintaining, and trouble-shooting personalcomputers and related equipment, operating systems, and software applications,preferably in a large, multi-site agency.
  • Experience with remote troubleshooting preferred
  • Possession of a valid class C Maryland driver's license or an equivalent is required

Desired Qualifications:
  • Possession of A+ (Remote Technician) and Network+ certification is preferred
  • Knowledge of computer operations and support
  • Skill in installing, configuring, maintaining, and trouble-shooting personal computersand related equipment
  • Skill in installing, configuring, maintaining, and trouble-shooting operating systems,software applications, and cabling components
  • Skill in providing technical assistance, guidance, and training to users of varyinglevels of skills and abilities
  • Skill in establishing and maintaining effective working relationships

Physical Demands
  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement:If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to or (888) 824 – 8111.

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibitedGail RollsTalent Acquisition Managerwww.cai.io

Vacancy expired!


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