11 Jan
Dispatcher/CSR
California, San francisco bay area 00000 San francisco bay area USA

Vacancy expired!

Job Description

24/7 Rooter & Plumbing is seeking a Part-time/Full-time Dispatcher/CSR to work weekends and be flexible for hours during the week.

The Dispatcher/CSR shall be responsible for converting incoming customer calls into booked service calls and forward them to available service technicians. The ideal candidate will prioritize, organize, and equally divide incoming calls to be scheduled for the service technicians for an established and growing Service Company built on a commitment to serving customers.

Responsibilities and Duties

As a Dispatcher & Customer Service Representative, your responsibilities will include matching booked service calls with the appropriate field technician.

You will identify the services for customers with the skills of the respective field technician, relay accurate information to technicians, and communicate the time of service to the customer.

Dispatch Representatives are responsible for prioritizing all booked service calls while managing the whereabouts of all field technicians.

Arrange for necessary repairs to restore service and schedules.

Answer phones, handle customer complaints and issues.

Prepare daily work and run schedules.

Receive or prepare purchase orders.

Oversee all communications within specifically assigned territories.

Confer with customers or supervising personnel to address questions, problems, or requests for service calls and part installations.

Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

Relay work orders, messages, or information to or from technicians, supervisors.

Qualifications and Skills

Education: High School diploma or general education degree (GED)

Preferred Experience: Plumbing, HVAC service, electrical, and/or related field. Good customer service skills in regards to communication & customer sales in these fields. Knowledge of plumbing, HVAC, etc., and the ability to explain details to customers.

Benefits

Medical Insurance

Dental Insurance

One Week Paid Vacation (After One Year).

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Vacancy expired!


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