Senior Payroll Analyst

The Payroll Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations and platforms. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.Key ResponsibilitiesThe individual will be The Lead Onshore Payroll AnalystWill lead Internal MS Teams Chat ensuring Payroll Tasks are performed timely for on-cycle and off-cycle payroll processingWill lead weekly call with clientDaily communication with client contacts via phone and email to resolve payroll related issues and/or answer payroll processing inquiriesCollaborating with internal teams : ex. Garnishments, Tax Shared Services TeamAct as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followedProvide case management oversight and adherence to turn-around timesCreate, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessaryConduct applicable risk-based auditing to ensure consistent and accurate resultsEnsure appropriate evidence is provided/documented for SOC Control tasksDrive overall quality control as well as support and identify opportunity for process optimization and automationSupport the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projectsCoordinate testing and develop complex reportsPartner with Client Service Manager and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).Adhere to Operating System guidelines and supporting POV and industry best practicesOwn initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalationSupport effective cost management practices and suggest operational improvementsWork Experience3 + Years as Senior Payroll Analyst/Payroll Processing LeadExperience with Workday Payroll Strongly PreferredExperience with both US and Canada payroll strongly preferredExperience working with Global TeamsMust have client facing experienceStrong written and verbal communication skillsExperience with Workflow, MoveIT, Maestro, CIC+, SymmetryExperience releasing ACH, Approving PAMSData analysisEducation:Bachelor's degree or equivalent work experiencePayroll/Tax Professional Certifications a plusBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. affirmative action employer.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an