Customer Technical Support Representative
Vacancy expired!
Must Have Qualifications:4+ years of recent technical support or help desk experience with hardware
4+ years of customer support/ client support experience
Proficient in Microsoft Suite (excel, word, outlook)
Salesforce experience is a plus
Candidates must be available for a 8-hour shift between 7am-8pm Monday- Friday
Located in the Brookhaven area
Job Description:Professionally handle high volume incoming customer inquiries via phone and email regarding the company’s products and services
Provide information to customers regarding the status of their orders and provide information about the company’s products and services
Diagnose and resolve product or service problems by qualifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Handle customer complaints and provide appropriate solutions in a timely manner; follow up to ensure resolution
Cultivate lasting relationships and build trust with customers through open and interactive communication
Investigate all customer requests and documented inquiries via CRM systems
Partner with all departments to meet and exceed customer service expectations
About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Vacancy expired!