We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.Responsibilities:
- Facilitate and resolve client service requests.
- Set up client files and obtain necessary information.
- Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
- Provide excellent customer service through active listening.
- Input data into the company computer platform to keep each customer record updated.
- Schedule and confirm client appointments via phone and email.
- Upbeat, positive attitude and an approach to work rooted in professionalism.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to up-sell products when they arise.
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
- Good computer and typing skills.
- Strong phone and verbal communication skills along with active listening.
- High school diploma or equivalent.
- Associate’s/Bachelor’s degree and/or equivalent work experience is an asset.
- Ability to work with customers to resolve inquiries.
- Self-motivated individual.
- All your information will be kept confidential according to EEO guidelines.
- This role is not remote.