13 Jan
Patient Experience Representative
Arizona, Sierra vista , 85635 Sierra vista USA

Vacancy expired!

Getlabs provides convenient at-home lab appointments. Rather than needing to go to a laboratory and sit in a waiting room, patients pick a time and we send a phlebotomist to draw their samples. Once collected, we deliver to the top national laboratories including LabCorp and Quest Diagnostics.

Across healthcare, the stress and inconvenience of needing to go to medical facilities deters patients from following through with their appointments. That is why our mission is to create the infrastructure and network for at-home care. We believe all patients deserve access to high-quality medical appointments in the convenience of their homes. Join us and lets transform the healthcare experience to be delightful for patients - starting with lab tests.

Our team has extensive domain expertise in technology, operations, and healthcare with team members from Y Combinator, Uber, DoorDash, Sonder, Cisco, CVS, LabCorp, and Quest Diagnostics. Getlabs is backed by prominent venture capital firms including PivotNorth, Liquid 2, Tusk, Rosecliff, and more.

As a Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. You will be responsible for handling patient calls, texts, and emails. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met.

Your schedule will fluctuate based on business needs, and you will be provided at least 1 week notice to any change to your schedule. It could include days worked, as well as time of day.

At Getlabs, you will:

Be the first point of contact for all our patients via phone, text, email and chat

Coordinate with doctors and physicians to retrieve lab orders

Respond to, troubleshoot, and resolve patients issues in a timely and positive manner

Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients

2+ years of post-secondary education

2+ years of customer-facing experience (lab environment, retail, contact center, hospitality, etc.)

Ability to adapt in a rapid growth environment

Flexibility to work a varied schedule

Strong problem solving skills

Personable and love speaking with others via phone, text, email, and chat

Strong computer literacy skills and ability to learn new technologies

While our teams work remote, you must have a quiet place to work and reliable internet

We have great benefits to make your life easier so you can focus on what you're best at:

Competitive hourly wages working full-time

Flexible schedule

Valuable stock option plan for full-time employees

Medical, dental and vision insurance options for full-time employees

Paid time off

A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

Vacancy expired!


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