14 Jan
SYSTEM SUPPORT TECHNICIAN I/II/III
Vacancy expired!
- Installs new software on personal computers.
- Install or replaces personal computer hardware and peripherals (i.e. computers, terminals and printers).
- Performs initial troubleshooting and personal computer-related equipment; arranges for additional technical support as needed.
- Conducts routine maintenance on personal computers and peripherals.
- Participates in the planning and implementation of personal computer upgrades, enhancements and expansions.
- Provides help desk support by identifying, investigating and researching end user questions and problems; refers user to technical service personnel for services, repairs, training and follow-up as appropriate. Logs activities for use by IS management.
- Provides office automation support.
- Schedules and provides office automation training sessions as appropriate to meet end user needs.
- Maintains inventory of personal computer related hardware and software.
- Work collaboratively with department technical liaisons to resolve user issues.
- Ensure that up-to-date support and troubleshooting information is available on employee website.
- Maintain utilization for cell phones for County employees with provide phone.
- Performs other duties as assigned.
- Working knowledge of personal computer hardware and software including specific applications such as Microsoft Office and Microsoft Outlook.
- Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users. The incumbent is also required to provide training to end-users.
- Analytical ability to identify and resolve information technology problems.
- Ability to understand technical documentation and specifications related to computer systems.
- Ability to adapt and respond to multiple priorities and demands.
- Ability to work as a member of a team.
- Ability to manage projects from start to finish.
- In depth knowledge of current Microsoft desktop Operating Systems
- Desktop troubleshooting skills
- Abilities in hardware and software installation for Personal Computers
- Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone.
- Duties may require employee to exert up to 50 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.
- Possession of a Bachelor's Degree or equivalent in Computer Science, Information Systems or a related field
- One (1) or more years of related job experience is required.
- Advancement to LEVEL II will be contingent on availability of positions and demonstrated proficiency in selected technologies.
- Three to Five (3-5) years experience with demonstrated excellence in customer service.
- Advanced job related skills necessary.
- Five (5) years experience with demonstrated excellence in customer service.
- Advanced job related skills necessary.
- Provides leadership and direction on a day-to-day basis to other staff as assigned, including, but not limited to prioritization of issues and projects.
Vacancy expired!