Technical Project Manager 5

Job SummaryResponsible for managing and leading complex projects through entire project lifecycle (inception, design, development, integration and test, trial and deployment). Act as a liaison with appropriate company personnel and vendors to ensure project compliance to standards. Coordinate multiple complex high priority tasks. Assure feature and functionality and performance metrics requirements are defined. Initiate, facilitate and monitor specific inter/intra-departmental project progress and performance to assure quality and on time delivery. Ensure milestone dates are met. Monitor risks during various stages of the project and escalate issues to the appropriate level of management. Maintain project status reports on projects. Create and manage contingency plans for projects. Estimate and manage budgets. Evaluate impact change request against communicated timelines. Identify and understand the critical paths of a given project and identify all work dependencies. Provide project management support for several simultaneous, highly technical, challenging projects. Understand and explain how projects fit strategically into the overall company roadmap and strategic business initiatives. Acts as a subject matter expert. May be responsible for leading a team, but does not directly manage people.Job DescriptionCore Responsibilities

• Lead scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
• Create and track end to end project plan in conjunction with the lead engineer.
• Lead and track tasks and milestones across all parties, including vendors. Lead, facilitate and drive programs. Share responsibility and accountability for programs.
• Manage and drive test organization activities.
• Facilitate bug triage, manage bug lists across vendors, track issue resolution with lead engineer.
• Lead change request generation and tracking.
• Make project's scheduling decisions in conjunction with the lead engineer or to facilitate conversations necessary for decision making.
• Report on project's progress as required by product engineering management.
• Identify and manage critical path and risk areas and create risk response and mitigation plans.
• Report weekly (or as necessary) on any risks/issues.
• Escalate as required to unblock open issues.
• Work with other project managers to track and manage inter-project dependencies.
• Communicate updates on major milestones, escalations and status to lead engineer and lead project manager.
• Work with lead engineer and management to set project specific budget.
• Project spend rates based on the budgets.
• Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area.
• Lead junior-level project managers on the team. Identify interfacing touch points and ensure handoffs between teams are accounted for. Ensure requirements/design and environments are established to support interfacing touch points. Utilizes critical thinking skills to foresee technical and environment issues early on in the project.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.