Software Implementation Project Specialist

In the Software Implementation Project Specialist role, you will collaborate with both customers and internal business units to bring innovative solutions to our product lines. You will provide training and implementation direction for new and existing customers, while working closely with the team to identify and understand the business workflow and technical requirements. As project manager, you will be responsible for ensuring the migration of the clients software is completed according to contractual statement of work guidelines. Candidates must have outstanding communication and problem solving skills, while maintaining excellent customer service. The Implementation team manages the project management for 7 different products within the company. The schedule for this position is Monday through Friday with up to 50% travel.

• Set up, configure, deliver and support customer Implementation projects at customer sites.
• Train end users on the software to ensure their ability to use the software.
• Ability to perform basic diagnostics and troubleshooting for the software.
• Perform quality assurance (QA) testing to ensure that the software will function properly in the customer's environment.
• Collaborate with customers and developers to help test, maintain and monitor computer programs and systems to address customer issues.
• Work with internal teams to understand customer requirements.
• Communicate effectively with customers.
• Actively focus on and contribute to the success of the customer experience.
• Customer user acceptance testing (UAT) and go live support.
• Manage multiple implementations, while maintaining on-time deliverables.
• Other duties may be assigned as necessary.

• Bachelor's degree and 1-2 years of experience with system implementation, configuration and installation.
• Basic understanding of Windows development techniques and Microsoft development tools/ environments.
• Basic understanding of SQL Server .
• Ability to communicate technical information to both technical and non-technical customers.
• Strong technical aptitude, enjoys troubleshooting intermediate to complex technical issues.
• Ability to work both in a team and alone.
• Excellent communication skills, both written and oral.
• Comfortable gathering information from business users.
• Ability to travel (up to 50%).