BPS Delivery Manager
Vacancy expired!
BPS Delivery ManagerWesterville, OHFulltime (Permanent)Technical/Functional Skills Advanced computer skillsCEM Operations knowledgeRoles & Responsibilities Coordination and Supervision : Inter-team coordination, manage and monitor the daily operationsBest Practices: Improve processes and strive for automation in support of organizational goals. Formulate and implementation of these processes and monitor for adherenceFinancial: Review financial statements and data to improve profitability. Govern the forecasting and budgeting with strategic plansCustomer Orientation: Manage customer with continuous connect while adhering to required KPIs, Weekly/Monthly/Quarterly status update.Communication: Monitor, manage and improve the efficiency of daily support services by engaging with the team. Lead by example with people management skills
Vacancy expired!