16 Jan
Network Engineer
Vacancy expired!
- Troubleshoot equipment and service issues remotely and on-site for on and off-lot Production Services clients
- Create, log, and track tickets within the ticketing system both ConnectWise and Salesforce
- Configures and installs networking equipment to include access points, switches, firewalls, and various other networking equipment.
- Configures and installs PBX servers, phones, and various other telephony equipment.
- Installs and tests a variety of telecommunications network cabling infrastructure using appropriate industry standard, including hybrid, fiber optic, copper, UTP, coaxial cable, cable terminal blocks, patch panels, data jacks, MDFs and IDFs
- Documents configuration procedures, installation procedures, and network diagrams.
- Assist clients with technical questions and concerns
- Must be able to work, move, or carry objects or materials such as phone and networking equipment up to 75 pounds in weight and work on a variety of ladder heights.
- Perform other duties as requested by the supervisor in order to achieve departmental goals and objectives.
- Ability to work assigned hours on a regularly scheduled tour.
- Must be willing to work overtime (voluntary or assigned) and to be available for call-outs, including nights, weekends and holidays.
- 3-years industry experience with a track record of success.
- Proficient understanding and experience with Layer 2 and Layer 3 networking
- Experience with troubleshooting WAN, LAN and internet outages
- Experience with networking devices and the concepts they exemplify such as Juniper, Brocade, HP, Dell, Cisco, MRV, Palo Alto, Xirrus, Ubiquiti
- Proficient understanding and experience configuring, installing, and troubleshooting access points, switches, and firewalls
- Proficient understanding and experience configuring, installing, and troubleshooting PBX servers, SIP trunking, VOIP phones, and call routing.
- Proficient understanding and experience with network cabling to include fiber optic and copper installation, troubleshooting, and repair
- Experience utilizing the ticketing system
- Ability to establish and maintain effective relationships with customers.
- Communicate with people from a technical and non-technical background.
- Work under pressure and to tight deadlines and able to adapt to changing circumstances.
- Comfortable in an informal environment where teamwork, accessibility, and pragmatism are emphasized.
- Excellent customer communication skills
- A practical, hands-on approach to problem-solving
- Outgoing personality who will develop the reputation of the support team within the company and the industry.
- An individual who possesses excellent organization skills.
- First-class interpersonal, communication, and leadership skills at all levels within an organization, across all departments and professional disciplines.
- Bright intellect with a depth and breadth of personal and professional experiences.
- Hold themselves and others accountable for results.
- Experienced in dealing with technical, customer-facing operations
- Must have a valid driver's license
Vacancy expired!