Software Engineer
Vacancy expired!
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform. As an integral member of our Denver-based Development Team, the Software Engineer is responsible for developing, maintaining, and supporting OSS and BSS systems, including: 1) documenting findings, particularly new defects in products, 2) developing knowledgebase articles, 3) developing code, scripts, and extracts, and 4) contributing to design documents and reviews.
REPORTS TO: Director, Customer Lifecycle Development POSITION RESPONSIBILITIES:- Document findings, including new defects in products; work with Production Support Team to create knowledgebase articles
- Develop code, scripts, extracts, and other artifacts required to solve complex technical issues
- Contribute to design documents and participate in design reviews
- Be proactive and inquisitive in finding solutions
- Work closely with Operations to identify and solve software issues
- Work closely with Operations, Finance, and other teams on troubleshooting efforts
- Determine severity and impact of issues on the business and communicate status to Management
- Work both independently and with a group of highly skilled developers
- Be flexible with work hours and schedule; provide on-demand support as needed
- Other duties as assigned
- Bachelor’s Degree in Engineering, Computer Science, Mathematics or related field; equivalent work experience may be considered
- 2+ years of relevant production support experience
- Python experience, shell scripting, SQL
- PHP, Javascript, AJAX
- Working knowledge of REST principles, and scripting languages
- Network and Linux troubleshooting skills
- NodeJS, NoSQLDB knowledge a plus
- Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding
- Effectively and efficiently solve mission critical technical problems in a fast-paced business environment
- Strong problem-solving skills
- Strong organizational, prioritization, and documentation skills
- Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers
- Exceptional attention to detail
- Continuous improvement attitude
- Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers
- Team player who is willing to go above and beyond to help others
- Self-motivated, proactive, and resourceful
- Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment
- Reacts quickly and adapts to changes in priorities, circumstances, and direction
- Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment
Vacancy expired!