Support Desk Specialist

RESPONSIBILITIES:Kforce has a client that is seeking a Support Desk Specialist in Charlotte, NC.Essential Duties: Provides first level support for all end-users via telephone, email or chat Troubleshoots and resolves hardware, software and voice/data communication systems issues Escalates calls when appropriate Writes concise, informative service tickets Follows up on all tickets in a timely manner and pursues issues through to resolutionREQUIREMENTS: 2 - 5 years of experience Requires experience using ticketing systems and writing technical support reports and documentation Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networksKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.