17 Jan
Help Desk Technician
Vacancy expired!
We are recruiting for a Help Desk Technician in Rochester, NY.As a member of the Service Desk, you will provide 1st and 2nd level Help Desk phone support for the customers. In addition, Service Desk Analysts will:
- Provide support to over 20,000 customers in a Help Desk capacity
- Assist with application and hardware questions, providing support for over 600 applications.
- Responsible for clearly documenting issues called into the Help Desk, steps taken and resolution if possible.
- Attempt first call resolution with every call answered
- Flexible to work varied shifts to provide support to the team, based upon business needs.
- Maintain exceptional customer service skills while providing support to our customers.
- Associate’s degree in related technical discipline, or equivalent combination of education and experience.
- PC and Windows expertise, particularly Microsoft Office suite of products.
- Basic understanding of LAN/WAN technologies.
- Exceptional customer service skills, including outstanding oral and written communications.
- Advanced problem-solving abilities.
- Previous Help Desk or call center experience preferred.
- Mac OS knowledge a plus but not required.
Vacancy expired!