18 Jan
Virginia,
Dulles
, 20101
Dulles
USA
Vacancy expired!
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Please contact divya.rajbanshi(at)Atyeti.comA global cybersecurity industry is looking for a ServiceNow SME for its team in Dulles, VA, USA. Note: 12+ years of experience in financial domain background is highly desired.Open for W2 and C2C.Job duties include:• SME in ServiceNow administration, configuration, operations and system applications• Lead the effort to complete the population of the CMDB with GPO IT CIs and assets – so that the GPO CMDB is complete at GPO (and then maintained for additions, etc.) • Produce and develop reports for reporting IT inventory items from the CMDB for audits and management• Evaluate, enhance, and maintain existing configurations of the ServiceNow CMDB, Change Management, and ServiceNow Discovery applications, including workflows, as well as current connections between ServiceNow and other systems • Cross-train existing CM staff at GPO on creation of reports, such as listing of System Inventory assets from the CMDB for audits• Evaluate existing user roles and access and make recommendations on any changes to improve• Create, maintain and enhance team Dashboards and reporting, including scheduled and custom reports, especially for CMDB and System Inventory• Create, maintain and enhance future connections between ServiceNow CM managed applications and other systems• Maintain CM specific Forms, Reports, Views, Workflows, Groups and Roles.• May assist with implementation of other ServiceNow applications and provide technical insight into design and support, while aligning to service management best practices.• Provide administration, design and process documentation, and technical support of the CM managed ServiceNow applications.• Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow• Document and communicate ServiceNow processes, operations and capability informationRequirements• Strong understanding of the ServiceNow CMDB, including data import, integrations with 3rd party applications, Change Management, and ServiceNow Discovery, as well as creation of complex custom reports• Experience working within the ServiceNow platform completing administration tasks, including ticket research and response, reporting, and maintenance activities• Proven, demonstrable abilities as a ServiceNow System Administrator• Familiarity with NIST requirements for IT System Inventory• Familiarity with Windows, Linux and other operating systems• Resourcefulness, problem-solving aptitude, and self-motivation• Excellent communication skills and professionalism dealing with both internal and external entities• ITIL and agile experience preferred• 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow applications, or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM, ITOM and ITBM suites• Strong working knowledge of various ServiceNow components such as CMDB, Change Management, Discovery, and Asset Management. Knowledge of Service Desk, Incident Management, Problem Management, Knowledge Management, ServiceNow Scripting, and Request Management is a plus.
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