18 Jan
Business Analyst
Illinois, Northchicago , 60064 Northchicago USA

Vacancy expired!

Business Analyst

North Chicago, IL

12 Months Contract

Responsibilities:Provide telecommunications expense management (TEM) expertise & support to BTS Infrastructure Technology areas responsible for Network Infrastructure Design/Wide Area Network (WAN), Border Network/Remote Access Services and Global Telecommunications services. Assure the timely receipt and payment of 100+ monthly invoices to avoid any interruption or termination of service & to limit late payment fees/charges.Field questions/inquiries from multiple telecom carriers related to payment related issues/matters. Access telecom carrier portals to obtain information/copies of invoices & act as organization administrator to create user profiles for other individuals. Verify that all telecom carriers are reflected and setup in internal systems and request adding or modifying as needed to ensure PO creation & invoice payment processing.Ensure that telecom carrier payment remit information is reflected in internal systems to ensure the receipt of payments. Assist in managing process with outsourced TEM provider and field questions & requests.Provide information, support & assistance to the major telecom carriers as a business partner. Review month carrier Accounts Receivable reports to main an AR score of 97% so eligible for contractual credits. Participate in TEM provider & carrier operations meetings/calls & internal customer departmental staff or other meetings.Pursue credits from telecom carriers for achievement of operational marc/spend or due to billing related issues. Coordinate monthly billing issues review meeting as a effort to minimize/reduce the number of billing issues or length of time to resolve billing issues. Contest inaccurate charges invoiced by submitting a billing inquiry or dispute with telecom providers and ensure resolution.Share internal processes with outsourced TEM provider and provide/coordinate input for procedure documentation (Run Book). Identify areas for improvement and offer solutions to streamline/enhance capabilities of internal processes and systems.Participate in carrier governance matters as related to Move/Add/Change/Delete (MACD) activities & the impact to the circuit order form. Provide circuit & pricing information to BTS Network Architects/Engineers and VMO area upon requestWork with coordinator to provide account and invoice information & Purchase Order Spend to Network Manager &/or Project Manager to use for budget tracking purposes or to require a Purchase Order Change Notice (POCN).Liaise with numerous internal areas/department such as VMO, Purchasing, Accounts Payable, Finance, Tax, Enterprise Applications.Perform special request for inventory & billing management as required.

Qualifications:At least 5 years combined business, administration experience, preferably in a technical environmentExcellent communication & organizational skills are required. Ability to communicate effectively verbally and in writing.Ability to identify and coordinate issue resolution utilizing standard procedures / processes / tools.Strong customer service orientation.

Must have:Strong Excel skills (will need to know pivot tables, lookups for analysis and comparisons of up to 40,000 lines of data).Finance and/or accounting experience.Must be detail oriented. Share resume to

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