Account Manager Associate

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $45000 - $55000 per year.

• Own the customer communication relationship during the sales fulfillment process.
• Monitor and analyze customer's usage of our product.
• Coordinate presales deliverables and share key information between the client and sales team.
• Collaborate with cross-functional teams across business and product.
• Collaborate with the sales teams to improve workflows.
• Brainstorm the development of internal apps to assist with the post-sales processes.
• Maintain quick response times between clients and all internal teams.

Qualifications

• Degree in Communications, Marketing or similar preferred.
• Prior to customer or client service work or related experience required.
• Ability to handle a high volume, complex inquiries, and high-profile client base
• Ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Effective collaboration and problem-solving skills required.
• Ability to multi-task, manage through conflict, and use priority setting to accomplish goals required.
• Experience in delivering client-focused solutions based on customer needs.
• Effective presentation and training skills required.
• Strong learning agility, in order to quickly gain expertise on.
• Excellent organizational and time management skills.
• Account management or other relevant experience is an asset.

Additional Information

All your information will be kept confidential according to EEO guidelines.