19 Jan
Tech Ops Support Engineer
Vacancy expired!
- Architect, deploy and maintain all Support Related Systems such as ServiceNow, Microsoft System Center Configuration Manager, Microsoft Intune, Microsoft Endpoint Configuration Manager, VMware Horizon Virtual Workstations, Windows Workstations, WYSE Terminals, Jamf Pro.
- Build and maintain automated workflows in both SCCM and ServiceNow.
- Build and maintain hardware and software catalogs.
- Build and maintain integrations with various systems to allow for streamlined processes.
- Build and maintain workstation software.
- Ensure workstation compliance, including software patching, OS patching, and security.
- Provide Level 3 Support for all workstation support issues.
- Create and maintain support for knowledgebase articles.
- Provide training for new systems and processes to all support engineers and end-users within the organization.
- Work closely and under the Information Technology Security department's advisement to ensure all workstation systems meet or exceed security requirements.
- Collaborate with various business entities and develop automated efforts to improve the end-user experience.
- Will be assigned to support all projects requiring workstation involvement.
- Work with vendor support services to develop and deploy products and solutions in conjunction with industry standards.
- This position will require an on-call rotation and occasional after-hours maintenance support.
- Bachelor's Degree in Computer Science, Management Information Systems, or similar program of study.
- Intimate knowledge of Microsoft Windows 10 Architecture.
- Strong scripting skills.
- Familiar with processes and procedures to manage mobile device management platforms.
- Strong organizational and project management skills.
- Strong Active Directory knowledge, including Group Policy Management.
- Not required, but preferred knowledge and experience with: ServiceNow; Microsoft SCCM (Endpoint Configuration Manager); VMware virtualization platforms products to include Horizon and vSphere; building and maintaining Mobile Device Management profiles.
Vacancy expired!