20 Jan
Sr. Mgr, WiFi Ready
Pennsylvania, Philadelphia , 19103 Philadelphia USA

Vacancy expired!

Job SummaryComcast's Xfinity Consumer Services organization is bringing the future to customer homes with powerful, yet simple connected experiences. Multifamily homes (also known as multi-dwelling units, or MDUs) represent both an exciting space for innovation and significant portion of Comcast's business. A key innovative solution, WiFi Ready improves the customer activation experience by ensuring that multifamily customers can activate their internet service immediately upon move-in via pre-installed internet gateway equipment. The Sr. Manager for WiFi Ready Product Management will lead this product's strategy, evolution, and development. He/she will own the end-to-end WiFi Ready experience to amaze customers who life in multifamily homes.Job DescriptionCore Responsibilities

  • Define the product strategies for how we improve and evolve WiFi Ready as a product and customer experience
  • Investigate future potential of the program, such as expanding into additional options for Comcast Multifamily property owners
  • Accountable for executing across the product lifecycle - product discovery, definition, delivery, deployment, and optimization
  • Be a champion of product quality, defining success metrics, and continually driving improvements against those metrics
  • Partner with various technology teams who will deliver comprehensive solutions for MDUs
  • Partner with Marketing, Sales, and Operations to align MDU products with go-to-market strategy and execution
  • Evangelize product vision and concepts across internal constituents - executives, business owners, marketing, technology, and field leaders
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned
Minimum Requirements
  • Bachelors Degree or Equivalent, Masters Degree preferred
  • Generally requires 8-11 years related experience
  • 5+ years in product management, product marketing, and/or technology roles, 2+ years working on telecom related products
  • Strong product acumen with an obsession over customer needs
  • Experience managing and having accountability for product delivery
  • Familiar with consumer broadband technologies and solutions - WiFi, provisioning, back-office and operational tools.
  • Rare mix of intelligence, integrity, domain knowledge, and verbal agility to earn the trust of business and technical teams across the company.
  • Excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations.
Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's Degree

Vacancy expired!


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