Product Manager, WiFi

Job SummaryWho we are: Within the TPX organization, Comcast's Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means making it incredibly easy to have unrivaled speed and coverage throughout your home; delivering magical smart home solutions that just work; and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcast's hero product, and the Connected Living team is developing the complete connected home experience that makes our broadband so unique. Job Summary: Our team is developing the core mobile application for our Xfinity business. One of our central tenets is to provide the best WiFi for our customers. WiFi On the Go seeks to make the out-of-home WiFi experience stand out as a differentiator for our Internet product. Product Manager, WiFi On the Go will bring this vision to life by using the Xfinity WiFi hotspot network to elevate out-of-home connectivity as a central element of our value proposition. On the Go experiences will allow all customers to easily get online wherever they are with peace of mind that their connection is secure.Job DescriptionWe are looking for an individual who

• Has passion. You love to build compelling customer-first digital experiences that both leverage cutting edge tech and resonate on human terms.
• Communicates effectively. You excel at sharing ideas with other team members, crafting your message for a variety of stakeholders and providing insights in a clear, helpful way.
• Executes. You have a bias for action and know how to break down barriers to get the job done.
• Has courage. You are comfortable openly sharing your perspective and proposing new ideas and processes.
• Learns. You are naturally curious and committed to continuous personal and professional development.
• Can have fun. You're charismatic and can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.
• Motivates oneself and others. You understand the impact of a highly-satisfied, excited user base; you are passionate about designing the best experience possible for them.

• Collaborate tightly with engineers and designers throughout the product development cycle, from concept ideation to deployment and beyond
• Lead/facilitate cross-functional working sessions to discover and prioritize the right product experiences
• Author detailed user-centric requirements that position our development team for success
• Lead agile ceremonies like grooming and sprint planning to drive forward product development
• Drive roadmap discussions making quantified and justifiable trade-off decisions in scope, date, and quality
• Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products
• Storytelling - crafting a narrative that gets internal stakeholders about your product vision

• 2+ years of digital product experience including requirements definition, management of engineering cycles, interaction design, user research, and usability testing
• Product Owner role in a fast-paced Agile software development environment
• Identification, analysis, and visualization of data to craft a narrative and optimize based on collected data
• Familiarity with broadband and WiFi technology including onboarding, use, and error cases
• Excellent written and verbal communications skills
• Strong organizational skills and an attention to detail

• Bachelors degree or Equivalent
• Generally requires 5-7 years of related experience

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.